Call Centre Solutions

In addition to the standard features of our hosted switchboard system we provide a complete set of tools and features for inbound and outbound call centres.

    • Click-to-dial from CRM databases
    • Wallboard displays for real-time call performance monitoring – such as:
      • Calls answered
      • Calls made
      • Calls in queue
      • Missed calls
      • Average time to answer
    • Bespoke management reporting
    • “Listen-in” feature for supervisors to monitor calls
    • Agent login and logout

Contact Us For More Information »