Yestech - The Easy To Deal With IT Company

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Email: accounts@yestech.co.uk

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Ask The Expert

admin — Thu, 18 Feb 2010 15:53:42 +0000

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Website Services

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Website Services

IT Services for Home and Business

admin — Thu, 18 Feb 2010 15:52:53 +0000

Business IT Services

We install and support complete IT infrastructure solutions from a single PC up to a complete business network. We do everything from cabling through to server installation & configuration and we will train your system users.

We are a team, not a one-man band, so we can provide a reliable fast-response support service to help you keep your systems running efficiently and productively.

We can tailor a support package to suit your preferences. You can just pay-per-call at a flat hourly rate. You can pre-pay for an agreed number of supprt-hours at a disount or yiou can have a fully comprehensive monitoring, maintenance and support package for a fixed monthly fee.

Home Computer Repairs and Support

Currently only available to customers in the PO and SO post-code areas of Hampshire but we are planing to roll-out out our simple fixed-price home PC care services throught the South of England over the coming months.

We carry out most common computer repairs and upgrades for a fixed labour charge of £40 (including VAT) plus parts at trade prices. Just bring your computer to one of our convenient local collection points. If you prefer we will collect the computer from your home or office and return it when it's ready for an additional £10,

If you need help at home to solve a problem we have standard call-out charge of £45 which includes the first full hour of an engineer's time. Additional time is charged at £18 per half-hour. You pay nothing if we can't fix the problem.

No standing in line at the World of PCs waiting for a schoolboy to serve you.

No music-on-hold "while your call will be answered shortly"

A no-fix no-fee promise

A generous helping of time

FlexPA Pricing

admin — Thu, 05 Mar 2009 13:44:03 +0000

BASIC CALL HANDLING PACKAGE

Answer each call
Pass on messages from genuine callers via TXT or email
Send a summary report via email each day

Expected number of incoming calls
handled per month*

Up to 80               £100 per month
Up to 180              £200 per month
Up to 300              £300 per month
Up to 400              £400 per month
More than 400      £negotiable

* We do not count nuisance sales calls

BASIC BUSINESS ORGANISER PACKAGE

Same service as Basic Call Handling plus:

Book appointments or call-backs using a shared on-line diary
Provide callers with information about your products and services
Email standard information packs on request

Expected number of incoming calls
handled per month*

Up to 80                                £150 per month
Up to 180                              £300 per month
Up to 300                              £450 per month
More than 300                       £negotiable

Additional Business Organiser services

Generate a customer quote      £5 each
Generate a customer invoice    £5 each
Make an outgoing admin call    £2 each

VOIP TELEPHONE SRVICE

VoIP monthly service charge     £7
VoIP standard telephone           £170
VoIP executive telephone           £200
VoIP cordless phone                  £100

All telephones are supplied preconfigured, ready to plug and go.

What's It All About

admin — Thu, 05 Mar 2009 13:40:05 +0000

At the simplest level we give you a telephone number to divert your incoming calls to. This connects to a switchboard in our office and when a call comes in for your business it rings our telephones and displays the name of your company.

One of our team answers the call in your company name with a style of greeting that you choose.   They can take a message and pass it on to you in the way you prefer.   They will politely discourage cold sales callers.

For even more flexibility we can give you a VoIP telephone connected to our YTEL hosted switchboard service.   We can transfer your existing business number to this service or give you a separate new number and this will replace your traditional telephone.

The VoIP system enables your incoming calls to be diverted to FlexPA more intelligently.   For example: if you are engaged or unable to respond quickly. These diverted calls are free of charge.

If you use the optional Business Organiser package then we can use it to maintain an on-line diary that we share with you. So we can book appointments or set up reminders for you.   We can also generate quotations and sales invoices on your letterhead using the Business Organiser system.

If you need call answering support outside normal business hours then we can arrange that for you at extra cost

FlexPA: Your Virtual Office Manager

admin — Wed, 04 Mar 2009 17:16:05 +0000

FlexPA is a virtual office management service designed for small businesses. Much more than just a message taking service, we use next-generation technology to become a seamless part of your company. Depending on the type of package you choose, we will:

Alocate you a new telephone number
Set up a fax to email service with your own fax number
Answer your calls professionally using your own business name and your preferred greeting
Pass on urgent messages quickly by email or TXT
Fend off cold sales calls
Book apointments for you using our on-line Organiser
Order parts and materials for your projects
Contact customers on your behalf
Respond to sales enquiries with information about your products and services

And we never take a holdiay or take days off sick or complain about working late.

We will tailor a fixed-price monthly service package or you can pay-as-you-go on our sinple tariff of charges and we will not tie you to a long-term contract

The basic package costs just £60 per month which incudes the first 30 calls we take for you. We then charge £1 for each additional call.

Call us on 023 9267 8800 to find out more. Or send an email to enquire@yestech.co.uk.

Never lose a potential customer again!

FlexPA works using our powerful YTEL voice-over-internet telephone technology and with our Teamserver on-line business organiser software. We employ mature professional people who take an interest in what you do and who work hard to give your customers a great impression.

G&A Care Homes reaps the benefits of next generation telephone technology

Bill Jackson — Thu, 18 Sep 2008 11:16:46 +0000

G&A owns and operates five high quality residential care homes for the elderly in Hampshire and Surrey.    In July 2008 Yestech completed the installation of YTEL voice-over-internet telephone solution to interconnect all the properties onto a single switchboard system.   The aim was to reduce their overall telecommunications bills and to improve the way in which incoming calls were handled.

Mrs Karen Perrin the Business Manager says I wasnt particularly looking for a new telephone system but when Adrian Gowans from Yestech approached me one day he quickly caught my attention when he told me how his YTEL phone system could save us money and make it easier for me to run the business.   We were spending over £1,200 per month for our telephone services in our five properties not counting the cost of business calls made from my home and from our proprietors home.   Now we are spending closer to £400 per month.

The YTEL telephone system uses new generation voice-over-internet (VoIP) technology to enable calls to be made completely free of charge between telephones extensions in each property.   Calls that used to be made via BT from one location to another at 3p per minute are now free using the magic of the internet.

Senior staff members and the business owner each have a YTEL telephone extension in their homes.   They can call the other extensions anywhere free of charge and they can all respond to incoming calls for any of the homes outside normal working hours.

Another big benefit is that The YTEL system is never busy. In the previous arrangement, with just one BT line into each property, when the line was in use no-one else could dial in or out.   The new system makes and receives all calls via the broadband internet connection.   A single internet connection on the existing BT line in each home can easily cope with many incoming and outgoing calls at the same time.

Mrs Perrin comments I was worried this would be a complicated and disruptive project with the usual unforeseen extra costs.   I was delighted by how smoothly it went without exceeding the agreed budget.   Yestechs team kept me well informed and they took responsibility for every part of the project.   Now that the system is in place I can see that we really are saving money, the call quality is faultless and the service we get from Yestech is excellent.