| Focal Point uses new generation VoIP phone technology to go virtual" |
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Focal Point Training provides specialist management development training services. Like many modern companies they like the idea of their team members being able to work from home. It saves everyone money as well as saving time, cutting stress and generally improving our productivity. Director, Stella Chandler says the final piece in the jigsaw which would enable us to work together effectively from our homes was a telephone system that allows any of one of our team to answer an incoming call wherever we are. We met Yestech by chance at a business exhibition and they told us about their internet-based virtual switchboard which promised to exactly what we wanted. Yestech set up an account on their Y-TEL virtual switchboard service and installed a Siemens voice-over-internet (VoIP) cordless telephone in each persons home. These telephones connect to the YTEL system via the internet. They also transferred Focal Points main business number to their service so that incoming calls now ring all of our home-based extensions. Calls can be transferred easily between extensions and all calls between extensions are completely free of charge. The system also provides personal voicemail for each extension as well as a company answering machine. Email alerts are sent to each user whenever voicemail messages are left and these messages can be played back through the users PCs. Stella Chandler comments that We are very happy with our new phone system, which is now an important part of the professional service we pride ourselves in providing for our clients and supports our home based office approach. |
